Frequently Asked Questions
Is the jewelry hypoallergenic?
The jewelry we carry is hypoallergenic, meaning it is unlikely to cause an allergic reaction. If the base metal is not specified in item specifics, it can be assumed to be Brass.
How do I prevent my Coesque pieces from tarnishing?
-Wipe down jewelry after each wear, with your Coesque care cloth. Avoid using abrasive cleaners
-Chlorinated water and salt water can damage and discolor your gold-plated jewelry. Remove jewelry prior to heading to the pool, sauna or hot tub.
-Keep gold-plated jewelry away from chemical products like detergent, perfumes, hairspray, lotions and creams. Wait until your lotion/ cream is dry or has been absorbed by your skin before you wear your jewelry.
-Acidic food ingredients like tomatoes, lemon juice and vinegar are also a no-no as they impact the gold plating.
-Store each piece of jewelry separately to avoid scratches
-Stay away from jewelry cleaners and abrasive cloths.
How do I know what chain length is suitable for me?
This is personal preference, but please refer to the chain sizing chart to see where each length reaches. Please keep in mind, depending on height and weight, placement will vary slightly.
How long is the shipping and handling time for custom orders?
Please allow up to 3-4 weeks for the production and shipment of your custom pieces. Selecting a faster shipping speed will expedite the shipment, but production time will remain the same.
How do I cancel an order?
Unfortunately, once you have submitted your order, you are unable to modify or cancel it. Our team begins processing orders immediately, making cancellation impossible.
How do I figure out the size and weight?
Measurements are included for each item in the item specifics section, below product description.
How do I track my order?
Once your order is confirmed, you’ll receive an order confirmation email. As soon as your package leaves the warehouse, you’ll receive an additional email containing tracking information.
Will my 5A CZ jewelry pass a Diamond test?
CZ stands for Cubic Zirconia. CZ has a lower thermal conductivity and will not pass a Diamond test. Our Moissanite pieces are certified and pass a Diamond test.